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店铺产品侵权被封?如何进行申诉?这个模板你一定要看

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  跨境路漫漫,你是否也有过这样的情况?

  是否曾经有过无意识侵权,却被无情取消销售权?

  是否曾经有过突然被他人投诉,却不告知侵权原因,listing死的莫名其妙?

  是否曾经有过被某个商标或专利所有人投诉,但是也不知道自己到底是否属于侵权,只能叹气认栽?

  是否曾经有过明明不侵权,硬是被通知侵权,还无可奈何,不知道怎么办?

  小编略尽绵薄之力, 绞尽脑汁,只希望能够帮助大家, 一步一步从分析到写申诉邮件给大家一个思路, 给大家一个参考。

  以下模板均为参考,方法不是万能的,希望可以带给大家一些借鉴和灵感, 可以根据具体情况找到适合自己的申诉方式。

  Dear Amazon,

  Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges .Please see our following information.

  Our selling privileges has been removed by Amazon on August,11th,2018. Amazon removed our selling privileges because some of our listings violated related Amazon policies,especially infringed intellectual property rights of some rights holders.

  First,we apologize...

  Second,...

  Third,as for the violated brands ***填写所侵权的品牌*****and violated ASINs:*******...

  1.Why Amazon removed our selling privileges

  1.1 Amazon thinks those products are related to brand intellectual property violation...

  1.2 Everyone should respect other rights holders’ legal interests...

  2.How we solve the problem and prevent the mistakes happen again(举例,将要如何纠正错误;以后不再犯)

  ...

  2.1 ...

  2.2 ...

  2.3 ...

  2.4 ...

  2.5 ...

  2.6 We apologize to the rights holders and to Amazon with our sincerity on behalf of our whole company again. We promise we correct our mistakes. Please trust us and give us a chance.

  3.Additional information we let Amazon know

  We are a new company.(博同情,举例,自己是小白,不懂)

  1)...

  2)...

  3)...

  4)...

  We have supplied the essential materials ...

  Best Regards

  店铺知识产权侵权解决后撤诉邮箱:

  US:notice@amazon.com

  UK:notice@amazon.co.uk

  FR:notification@amazon.fr

  DE:benachrichtigung@amazon.de

  IT:notifica@amazon.it

  ES:aviso@amazon.es

  IN:notice@amazon.in

  MX:notice@amazon.com.mx

  Part 1. 收到投诉邮件莫惊慌

  通常来说, 我们卖家收到的官方投诉告知邮件的格式都为以下格式:

  Hello,

  We received a report from a rights owner that the items at the end of this email infringe their utility patent rights. (投诉原因:发明专利侵权)

  If you want to resolve this dispute, contact the rights owner:

  -- xxxx xxxx, xxxxxxxxx@xxxxxxxxx.com (邮箱后缀有时候可以看出投诉方的公司简称)

  -- Patent number: US xxxxxxxxxxxx

  Please work directly with the rights owner to resolve this matter. (官方意见:联系投诉方解决问题)

  ASIN: xxxxxxxxxxxx(ASIN码) - xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(侵权Listing的标题)

  Complaint ID: xxxxxxx

  Sincerely,

  Amazon.com

  收到邮件后不需慌乱, 认真仔细看好邮件中提到的每一个关键:

  1. ASIN号 2.投诉原因 3.投诉方邮箱 4. 官方意见

  大多数情况下, 官方给的意见都是 Please work directly with the rights owner to resolve this matter, 让我们自行联系投诉方解决这件投诉案件。

  Part 2. 分析自己是否存在侵权

  首先,不要因为对方说侵权了, 就认为自己必定是侵权了, 如今的商场如战场, 有许多的恶意竞争对手会恶意投诉!

  自己得有一个分析, 重新审视一下自己的产品, 自己的Listing是否有侵权行为。

  若投诉邮件中已有侵权原因, 例如, 已告知侵犯了对方的商标权, 对方上商标名是XXX, 对方商标注册号是XXXX, 则可以直接进入商标局官网进行查询核对是否真实存在此商标, 对方注册商标类别是否符合被投诉的产品类别, 如对方用一个25类(服装类)商标投诉你卖的电子产品, 那是不成立的, 商标是有分类保护的。如对方用中国商标投诉你在亚马逊美国站的销售,那也是不成立的,商标是地域性保护的。

  若投诉邮件中并无提及侵权具体原因,那么也可以先自行初步做一个判断, 自己是否真实侵权。首先,listing描述中是否含有其他人的商标?图片上的产品的商标和文字是否含有他人的商标?其次,若产品图为网上下载,该图片是否侵犯版权?此外,该产品是否拥有发明和外观专利保护?

  商标、专利、版权都可以点击《中美欧商标专利版权查询流程大详解》进行学习查询。

  Part 3. 处理并回复邮件

  若投诉邮件中并无提及侵权具体原因, 那么, 首先你要做的事便是按照Amazon官方要求-先联系投诉方,并抄送Amazon官方, 要求对方告知侵权原由, 并进行友好协商。

  联系邮件模板如下:

  Dear Sirs,

  I am XXXX, Amazon seller of the ASIN: XXXXXXXXXX. We are informed that this product infringes your intellectual property right.

  First of all, I apologize for that if we did. When we received the infringement notice, we immediately check the listing. As you can see, we have our owner brand, thus, we are not sure what kind of intellectual right we infringed, we hope you can tell us. And we sincerely hope to solve this in an amicable way. If we did infringed your property right, we promise not to do that again.

  We are waiting for your soon reply.

  Sincerely,

  XXXXXX (署名)

  On behalf of XXXX(店铺名)

  如果侵权通知的邮件中明确指出是版权或外观专利、发明专利侵权时,可以通过联系人的邮箱后缀找到投诉方的公司信息,然后再去查询该公司名下的版权和专利情况。然后再开始写邮件给投诉方。

  联系邮件模板如下:

  Dear Sirs,

  I am XXXX, Amazon seller of the ASIN: XXXXXXXXXX. We are informed thatthis product infringes your design patent(copyright/ invention patent).

  First of all, I apologize if we infringed your right . When we received the infringement notice, we immediately remove the listing and we will not sell the product of your design. And we sincerely hope to solve this in an amicable way. Now our store have been blocked by Amazon because we infringes your design patent. We hope you can understand that we do not know this product has a design patent. If we know, we would not do that. And now Amazon will not unblock our store until you remove the complain. We are a seller of good faith, and we hope you can remove your complaint later. We promise we carefully check all our products before selling, and won’t make the same mistake again.

  We are waiting for your soon reply.

  Sincerely,

  XXXXXX (署名)

  On behalf of XXXX(店铺名)

温馨提示上述内容为代理转载或编者观点,不代表鲸跃跨境电商意见,不承担任何法律责任。如侵权请联系删除。

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